Dear Indy 500 customer..
We are looking forward to welcoming you back to the Indianapolis Motor Speedway on Aug. 23 for the 104th Running of the Indianapolis 500 presented by Gainbridge. While our racetrack has remained quiet, our work to enhance the venue has continued at INDYCAR speed, and we are excited for you to see all of the improvements.
Understanding how important the 500 is to our fans and our community, we have worked tirelessly to overcome the challenges presented by the COVID-19 pandemic. After continued consultation with local and state health officials, along with feedback from fans like you, we are committed to running the Indy 500 as scheduled and with spectators in our stands. To do so, we will implement enhanced health and safety measures across nearly all facets of our August events. One key pillar of our plan is to realign seating to allow for more space between customers on Race Day.
Consistent with CDC guidelines, we encourage customers who are 65 and older or have underlying medical conditions to consider staying home. For those fans attending the race, we will provide masks and hand sanitizer and we recommend their use. We will provide more information on additional health and safety measures in the coming weeks.
As a current Indy 500 ticketholder, IMS expects to be able to accommodate at least 50% of your original ticket quantity in or near your current seating location. We welcome requests for more than 50% of your original order size, though ticket quantities of greater than 50% may be moved to another available location.
If you choose not to retain some or all of your current order, you will receive an IMS account credit good for other IMS events, including 2020 practice, qualifying and Miller Lite Carb Day, the INDYCAR Harvest GP or your 2021 Indy 500 renewal.
New Indy 500 Race Day tickets will be issued to all customers for the rescheduled Indy 500. If you have already received your original Indy 500 Race Day tickets, you may keep them, but they will not be valid for entry. If you have already received your Indy 500 Race Day parking and camping passes, please retain these for use for the rescheduled Indy 500.
Importantly, your decision will not impact your seniority or right to renew your ticketsfor the 105th Running of the Indianapolis 500 on May 30, 2021.
You must log in to your account at IMS.com and make your selections by Monday, July 6. If you do not log in and make your selections, your ticket order may be reduced by as much as 50%, and your new seats will be assigned in or near your current location. An account credit will be issued for the number of tickets removed from your order, and new tickets will be mailed to your address on record in early August.
While we are pleased to be able to welcome you back to the newly improved and enhanced Speedway for this year’s 500, we regret the inconvenience associated with these changes and appreciate your patience and support as we all continue to navigate these unprecedented times. Please visit IMS.com/COVID19 for additional information, FAQs and to contact us with any questions or concerns.
Thank you for being the best fans in the world, and please continue to stay safe and healthy this summer. We can’t wait to be Back Home Again with you soon.
J. Douglas Boles, IMS President
P.S. We know the Indy 500 is about tradition – some shared collectively and some unique to each of us. This year, in light of the ongoing COVID-19 pandemic, we are taking the actions necessary to keep our fans, participants and employees as safe as possible. We appreciate your patience and understanding as we navigate these unprecedented circumstances.